Returns Policy
These terms and conditions apply to all sales carried out on the InkOnline.ie website unless other terms and conditions are agreed in writing between InkOnline.ie and the customer.
At InkOnline.ie, we want you as a customer to be happy with our products. We offer a full 30 day no quibble money back guarantee. Our returns policy is detailed here.
Faults
If you receive a product and it is DOA (Dead on arrival) or faulty, InkOnline.ie must be notified of this within 7 days of receiving the order, in order to make arrangements for replacement of the product. Outside of this period, replacement is not possible.
InkOnline.ie agree to as quickly as possible, after being notified of a faulty product, carry out efforts to correct the fault. If the customer on his/her own initiative carries out efforts to correct the fault in addition to what has been agreed on with InkOnline.ie, InkOnline.ie will not pay for these expenses.
Please Note: Ink Products with more than 50% used can not be returned as defective/faulty.
Incorrect Products
While InkOnline.ie make every effort to ensure every order is fully accurate, errors can occur. If you receive the wrong product, InkOnline.ie must be notified of this within 7 days of receiving the order, in order to make arrangements for the replacement of the product. Outside of this period, replacements is not possible. Please note that products returned must be unopened and in a re-saleable condition.
InkOnline.ie agree to as quickly as possible, after being notified of an incorrect product, carry out efforts to correct the problem. If the customer on his/her own initiative carries out efforts to correct the problem in addition to what has been agreed on with InkOnline.ie, InkOnline.ie will not pay for these expenses.
Cooling-off Period
Under law, you have the right to change your mind after purchasing a product within 7 days of receiving the product, provided that it is unopened and in good re-saleable condition. If you wish to return an unwanted product you must contact us and apply for an RMA number. Any products returned without this number cannot be refunded. It is the responsibility of the customer to send the unwanted products to us (address shown below), and the customer is reponsibile for any shipping charges incurred. Once the product is received and the RMA number verified, we will refund your credit card using PayPal, our preferred payment partner. Please note that the Cooling-off period does not apply to software products, or licensed based products (operating systems, anti virus software, office applications), computers or laptops (that are pre-installed with operating systems), customised/special order products perishable products.
To Return Items to InkOnline.ie
To return products to InkOnline.ie, simply enclose a note giving the reason for the return and your contact details (Name, Address, Daytime Phone No, Email Address), wrap the package securely and send it to our address (shown below). Please remember to enclose a copy of your invoice, and in the case of a defective product please provide a full description of the fault and return the product(s) in original packaging.
Please send all returns to:
InkOnline.ie
Rock House
Castle Street
Castlebar
Co. Mayo
Ireland
InkOnline.ie reserve the right to modify these terms and conditions at any time without prior notification due to changes in law and regulations.
